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There’s a lesson for us all in Alice

Saturday 6 March 2010 · Leave a Comment


It seems that the only time I get to the movies these days is with my daughter, so I’m delighted that she is now of an age where her tastes are more refined than “The Chipmunks” and the traditional Czech fairy stories that, being genuinely bi-lingual she is happy to watch, but I find interesting only from the point of view that they go a long way to explain the strangeness of the Czech psyche.  Today we saw Jonny Depp and Tim Burton’s Alice in 3D Wonderland.

Having said that, there’s nothing stranger than Depp, Burton and the inimitable Helena Bonham-Carter, my love for whom has only been deepened by her portrayal of the Red Queen.  The melding of live action and the most brilliant animation was seamless and absolutely compelling and the entire production is simply awesome.  Its imagination matching that of Charles Lutwidge Dodgson (Lewis Carroll) quirk for quirk.

Earlier in the day I had been discussing Michael Jackson’s extreme attention to detail and in my previous post I mention the considerable detail that Sade has obviously gone to in the production of her new album.  Alice however takes attention to detail to a whole new level.  This might be the first movie I have ever felt inclined to watch again, just to pick up the fine detail that I sensed I had missed with the initial viewing.  In these days of instant stardom and accolades for people with no talent other than to be in the right place at the right time, I find it particularly reassuring that there are examples, like this, of real craft, born of hard work, that stands out so vividly from the so-so that many have come to accept as “as good as it gets” – Just as a great brand should.

Its no coincidence that the Alice theme aligns so well to the branding story either.  Be true to yourself, be different and, as Alice’s father says, achieve the impossible by believing it to be possible.  Nothing drives me to despair more than people and organisations who tell me something can’t be done.  Frankly it just makes me determined to prove them wrong.  Any organisation is only as good as its next big idea and marketers should be leading the way by leading their organisations to do things and go places that nobody has done or gone to before – just like Alice’s father, Alice and Lewis Carroll.

Another interesting thing about this production is that it underlines how relationships between brands can really work.  I beat on endlessly about the way that the “company you keep” will influence your brand and here we have a classic story with a considerable brand community combining with the contemporary Burton brand as though they were made for each other.  If either brand had proven not to be up to the challenge of the twenty-first century audience both would have suffered, but this is a perfect match with Burton and Depp bringing Alice bang up-to-date in a way that will surely lead a whole new generation to discover this great story for themselves.

Is this a kids’ story?  Sure, kids will love it, as mine has, but Alice is an affirmation of what life is all about, brought right up to date as a lesson for everyone at every level of life.  You simply have to take your family.

Categories: Alice in Wonderland · Big Idea · Brand Discovery · Brand promise · Full Effect · Full Efffect Marketing · Johnny Depp · The Full Effect Company · Tim Burton · brand · brand character · brand development · branding · brands · brandships · creativity · innovation · marketing · phil darby · the big idea

Today’s great, untapped opportunity for marketing services firms

Thursday 4 March 2010 · Leave a Comment

I have just been reading a report of a speech by agency CEO Brian Weiner that was written by Jodi Harris for iMedia Connection.  It seems that Brian like so many in our industry have identified the problem facing our sector, but is his remedy correct?  I’ll leave you to decide.  For my part, I firmly belive that the model for the agency of the future is well established already. I started my Full Effect Company twenty years ago and today it exactly matches the needs of today’s clients.

We focus on “integrated marketing” and don’t, as so many who use the term do, limit our horizons to “integrated communications” and call it “marketing” – that’s just sellotape marketing.

We place the brand at the centre of the organisation, adapting core communications skills to build powerful brand communities, comprising lasting customer relationships that massively improve efficiency, which is the single thing that separates commercial success and failure.

We are not only media neutral, but address all the issues that influence the success of an organisation in a single end-to-end strategy, because that’s the only sensible way to work. Marketing services firms with traditional structures and practices can’t do this.

We have a defined way of working that is nothing like any agency I have come across and a network of independent experts covering the total range of marketing (not mere marketing communications because that just doesn’t work) disciplines who come together in infinite permutations to deliver the appropriate formula. Traditional agency structures can’t do this and are forced to deliver compromised solutions.

Even from the modest sample of comments on the iMedia piece, it seems that I am not the only one to have cracked this, although I am probably one of the early movers and today I advise agencies around the world as they develop their own models and take them to market. The millions of dollars in incremental billings that my agency clients have won as a result are testament to Full Effect Marketing and the undoubted opportunities that are emerging in the new world economy. So I certainly agree with Brian Weiner on one point – there are tremendous opportunities right now for marketing services firms that “get it” …   largely because there are so  many that don’t!

Categories: Brand Discovery · Brand Model · Brian Weiner · Full Effect · Full Efffect Marketing · The Full Effect Company · advertising · agency management · brand development · branding · brands · brandships · business development · business strategy · change · change management · communications · community · efficiency · integrated marketing · integration · marketing · phil darby · recession · tradition

Wossy shows us what makes a great brand.

Sunday 28 February 2010 · Leave a Comment

My feelings for Jonathan Ross are mixed.  There are times when he is nothing short of a complete arsehole and others when he puts together a show that leaves you gasping in awe, but at least he takes a few risks, which is how great things are achieved and the bloomers are par for the course.

Everything went right for Wossy last night though, he even made Andrew Lloyd-Webber look interesting, and massive talent though he may be, as one who has had conversations with the Lord in the past I know what kind of achievement that could be.  The show moved up a gear, though, with the appearance of Johnny Depp and Tim Burton in an insanely interesting  double-hander that left you thinking that Jonathan had left himself with nowhere to go, but he capped it in the most unexpected manner with an appearance of Sade performing a track from new album that was just breathtaking.

I defy anybody with an ounce of creative nous to deny that Burton/Depp is probably the most creative combination in cinema right now and although I might hesitate (for a nanosecond) before buying the house next door to either of them, even if I could afford it, they’d have to make the top of your dinner-party guest list.  These guys are true creatives.  Everything they do busts the envelope and, risky though such a strategy may be, in their case it has come off more often than not for the last twenty years.  People fork out enthusiastically to see their work and that’s a definition of success that a few marketers would do well tune-in to.

Sade, having been out of the spotlight for a while, looks like making a hell of a comeback if “Soldier of Love” is anything to judge by and there’s more like it, or rather nothing like it because she delivers a masterclass in a wide range of genres, on the new album.  She is simply a planet away from the regular chart-toppers in creativity and sheer dedication to her craft.  No wonder, like Depp and Burton, she’s proven so resilient.  The score for this number didn’t just happen, it’s the product of a meeting of extreme creativity with a level of technical genius that just makes you smile and a degree of sweated labour that, despite their protestations to the contrary few of today’s new talent would even contemplate.

The thing about all of Ross’ guests this week is that they stand out from the crowd and being distinctive, as we all know, is the essence of a strong brand and the key to the Brandships that serious businesses are built on.

Categories: Brand equity · Brand promise · Full Effect · Full Efffect Marketing · Johnny Depp · Jonathan Ross · The Full Effect Company · Tim Burton · Wossy · brand · brand character · brand development · branding · brands · brandships · creativity · difference · ideas · marketing · phil darby

ESL communication gaff leads to indigestion.

Monday 22 February 2010 · Leave a Comment

Because I have worked in advertising in countries around the world, I am familiar with the practice of multinational organisations who re-use TV commercials in different markets and over-dub them in the local language.  This produces cringe-enducing howlers from time to time, one of which was brought to my attention this morning by John Ward of Not Born Yesterday and The Slog fame in his weekend Slogger’s Review Bar.  I just had to share it with you.

This classic from Gaviscon comes under John’s “In The Media” headline.  I’m not sure how it works, but my guess is that the storyboard he has shown is an English language commercial, translated into some foreign tongue and then back again to English to demonstrate the mistakes that ESL (English as a Second Language) produces from time to time.

If you can’t come up with Pants on Fire nominees to add to my previous post you might find the opportunity to post examples of ESL irresistable.  With stuff like this out there we could start a whole new blog!

Categories: Brand equity · Brand promise · ESL · English as a Second Language · Ford · Full Effect · Full Efffect Marketing · Gaviscon · The Full Effect Company · advertising · brand name · branding · brands · brandships · communications · integrated marketing · integration · marketing · translation

Nominate your Pants-on-Fire advertiser.

Thursday 18 February 2010 · 4 Comments

If it wasn’t obvious already, one of the plethora of BBC radio stations ran an on-line phone-in this week that demonstrated beyond doubt how short Auntie is of material these days.  OK, so at least they were trying and I am sure there was more than a hint of irony in the choice of subject, but to ask viewers to phone in and nominate TV commercials that they were indifferent to was taking things a bit too far.  However, completely missing the point that if you are indifferent to a commercial, by definition, you won’t remember it, people actually called in!

The truth of the matter is that while nobody could have been “indifferent” to the commercials they nominated, there were many examples that were clearly getting up folks’ noses, often because they lacked a clear message or were frankly just awful, and that’s just the kind of waste of client investment that pushes all my buttons!  The worst offenders are commercials that are clearly all about creative ego.  As an ex-creative director myself and mentor to creatives and creative departments in agencies in a number of countries, I’m the first to recognise and understand the importance of great creativity, but, as I find myself saying far too often, great creative work reinforces the commercial message.  It doesn’t disguise or, worse still, contradict it and it certainly doesn’t just clutter thirty-seconds of airtime with wasteful irrelevance.

The reason that there are so many commercials out there that break these basic rules stems from errors or omissions at the very start of the strategy development process.  It amazes me that so many of the organisations I go into still don’t have a clearly defined brand. I’m often told by organisations that they have a strategy, even a brand strategy, only to find that what they have is built on sand.  You simply can’t develop a strategy without first establishing what your brand actually is.  This isn’t as easy as it sounds and involves a level of honesty and self-acceptance that few marketing people seem able to live with, but if you don’t crack this first step, absolutely everything you do from there forward will be compromised and wasteful.

You can’t hope to accurately communicate who you are (your brand character) if you can’t recognise yourself and its essential to the success of your business that you are accurate.  The process of accurately defining brand character is what my Brand Discovery programme is all about.  It also embraces all the processes and tools that ensure you always tell it like it is.  However, there are still a lot of businesses around that are either dishonest, confused about their own identity or just plain crap at communicating it and you can see the results in their advertising every day so my challenge to you is to find the world’s most dishonest advertiser.

You know who I mean.  The advertiser whose commercials or ads leave you saying “Yes, right” with the same commitment that you had when Kraft Foods said they wouldn’t cut the staff count at Cadbury (and then announced the closure of a Cadbury factory within a week of completing the deal).

Wherever in the world you may be, nominate your Pants-on-Fire advertiser by commenting on this post, adding a link to the “evidence” and explain why the piece in question lacks credibility.

Categories: Brand Discovery · Brand Model · Brand promise · Full Effect · Full Efffect Marketing · The Full Effect Company · advertising · brand · brand character · branding · brands · brandships · briefing · business strategy · creativity · honesty · marketing · phil darby · the big idea · transparency

The increasing importance of customer service in on-line marketing

Monday 1 February 2010 · Leave a Comment

I have just gone through an interesting experience with a manufacturer that has really driven home to me the heightened significance of two elements in the marketing process brought about by the growth of Internet retailing.

My story starts with the on-line purchase of a pair of sports shoes.  I play a lot of sports, a consequence of which is the array of specialist technical shoes in my wardrobe.  I was keen to try a particular brand of shoe that I hadn’t worn before and although I was aware of the possible sizing pitfalls, because I had worn just about every other make over the years, I know what my size is and I understand the principles of construction and manufacture, so I ordered my shoes on-line with confidence.  Besides, this particular brand of shoe is almost exclusively an on-line product, so there wasn’t an option and I couldn’t do what so many people do with other brands and products and walk into a shop to try them on before ordering on-line.

Just to prove Sod’s Law, when they arrived they were too small.  Not just a nat’s too small, but significantly so.  The cost of postage was included in the deal with the retailer, but to return the shoes for exchange was going to cost me £5.00, so I paused for thought.  I rang the retailer and who was blithely unaware of the sizing discrepancy, but said it explained the high number of returns he was getting.  However, he couldn’t tell me what size I should take, so I called the manufacturer.

Speaking to the category manager I learned that they knew of the sizing problem and had addressed this in later production runs, but as a result there are now at least two different sizing systems in circulation for the same product on a variety of retailer’s shelves – chaos!  To make matters worse, they hadn’t advised retailers of the problem.

The standardising of sizes is clearly a big issue for apparel manufacturers who rely to any extent on on-line retailers and as I discovered, where shoes are concerned the subject is a minefield.  It seems the world is not confined to the European, UK and US sizing systems, but tens of others too and depending on where in the world production is based the factories are often translating sizes from one system to another.  Even this isn’t simple because the size increments vary widely between systems so a European 42 for example may be roughly equivalent to a UK 8, but a Euro 43 is somewhere between a UK 8.5 and 9!

This brings me around to the second of my two elements – customer service.  As far as I was concerned the reputaion of this manufacturer was saved by their customer services team.  After trying three different sizes, I found a fit in the shoes I originally wanted, but had it not been for the dilligence of the customer services person I was dealing with, I would have been faced with a bill for mailing at least three pairs of shoes and I would have just reverted to a tried and tested brand.  Plus, as I am always quoting, if they had ever wanted to sell me anything else again, it would cost the offending manufacturer one-hundred-times the cost of an initial sale to entice me back again.

There are so many lessons to be learned from this its difficult to know where to start.  For example, I’d like to compare the cost of the necessary additional customer service to the saving offered by the on-line channel and I’d be interested to follow through on the satisfaction levels of customers who had purchased these shoes already.  Sales of these models might be OK, but what is going to happen in the future and if, as I suspect, volumes will fall in coming seasons as a result of this issue, what will be the cost to the company of  rebuilding its market share, in an increasingly competitive sector?  There are lessons for internal marketing in the exclusion of the retailers in the information chain and brand equity too.

One thing is clear however, this is a vivid example of what can happen when one link in your integrated marketing strategy fails.  In this case, it was the product development or manufacturing operations elements that were at fault, both critical areas of marketing as is customer service, which in this case saved the day for the manufacturer and at least ensured that they live to battle for business next time around.

Categories: Brand equity · Brand promise · CRM · Full Effect · Full Efffect Marketing · Retail · Retail marketing · The Full Effect Company · brand · brand development · brand name · branding · brands · brandships · customer · customer service · integrated marketing · integration · internal marketing · marketing · phil darby · retailer · the big idea

Go Direct-Gov – a promise too far?

Tuesday 12 January 2010 · Leave a Comment

One of the fundamental principles behind Brand Discovery is that brands should never make promises they can’t deliver.  It sounds simple enough doesn’t it?  However there are still alarmingly few organisations who really get it, as has been demonstrated by HM Gov this month with their “Go direct gov” campaign.

Just to state the obvious the reason that this idea of avoiding making promises that you can’t deliver is so important is that it just costs you money – often quite a lot of money – and even if that was acceptable way-back in history somewhere, no organisation can afford to waste a cent these days.  Of course, that’s something that the public sector has always had difficulty coming to terms with, as this campaign powerfully demonstrates.

While it has been estimated that it costs ten times as much to sell to a new customer as it does to sell a second time to an existing one, it’s also true that it costs something like a hundred times as much to entice back a customer that you have disappointed.  I guess this doesn’t bother the public sector that much as they have a monopoly, but it should resound with the Labour party, who, I would have thought need all the credibility they can muster in the run up to election day.  So, while its important to make propositions that are attractive, if you raise expectations too high, you are bound to disappoint.  Brand Discovery tackles this by introducing businesses to a new approach to brand development that focusses as much on delivering the promise as it does making it.

This campaign by the UK’s biggest spender on advertising falls at the first hurdle by being incredible to start with.  Everyone knows that our government couldn’t run a piss-up in a brewery, so they are on to a loser straight off by suggesting that they can sort out insurance, car tax, pensions and the like at the click of a mouse and as one who this went to battle with the Gov’s on-line tax assessment process this year, I know that its massively more time-consuming, complicated and stressful than handing everything to an accountant, so there are definitely going to be some disappointed customers around.

Then there’s the execution.  I see there’s no creative credit given for the commercial – wise move by the creatives I think!  It seems that the agency has adopted the when-you-are-trying-to-really-blag-it-use-celebrities-with-popular-appeal” strategy that has proven to fail on just about every occasion its been pulled out of the drawer and dusted off.  However, apart from having Z-list celebrities anyway, why dress Christopher Biggins like a baby, and have Suggs prating around like an idiot?  It can’t have helped his credibility.  Its also a mystery to me why, apart from its association with Suggs and Madness, why anybody would use a song entitled “It Must Be Love” to promote anything to do with the government – Yuk!

Like a lot of public-sector initiatives this looks to me like a sound-enough concept (the business principle I mean, not the advertising) that’s been totally screwed up in its execution (Including the advertising).

Categories: Big Idea · Brand Discovery · Brand Model · Brand promise · Full Effect · Full Efffect Marketing · Government · National Branding · The Full Effect Company · brand name · branding · brands · brandships · communications · efficiency · ideas · marketing · phil darby · public sector · the big idea

2010, Year of the geek?

Thursday 24 December 2009 · Leave a Comment

Its customary at this time of year for folks to publish predictions, so, not to be left out here are mine.

The fundamental changes that have come about in everybody’s lives in the last year and which continue to some extent, have demanded a new approach to marketing – “New Model Marketing” – and for a few years now I have been just one of many people propagating four mutually-dependant ideas that are at the heart of this new Paradigm.

  1. While short term benefits can be gained by a tactical approach, the evidence proves that sustainable growth and long-term success is dependent upon a strong brand community.
  2. We’ve focussed for too long on making promises to consumers through beautifully-crafted, compelling marketing communications, but all too often organisations have failed to deliver and customers have been disappointed.  Its time to walk the talk and deliver those promises.
  3. Marketing is the process of matching an organisation’s resources to customer needs. That means its involved in everything an organisation does at every level. Marketing is not a separate department and it isn’t communications (although communications are involved)
  4. Efficient businesses are successful businesses.  With the performance bar forever rising and every organisation looking to reduce its costs, the only hope an organisation has to gain ground is to achieve more with its investment.  That means eliminating inconsistency at every level and ensuring that every element of a business works together to achieve synergy.  That’s “integrated marketing”.

Insights and new kinds  of data management and analysis are essential if we are to achieve the necessary levels of efficiency and new ways of communicating with members of our brand community – that’s employees, investors and partners as well as customers – will be essential to the development of these relationships and the growth of any business.  I have always included IT people in my Full Effect project teams, but until recently we have been struggling like everyone else with Heath Robinson adaptations of tools designed for accounting purposes.  Now, at last there are early signs that the IT guys are on-board and applying their skills to the kind of solutions we need.

My predictions for 2010 are:

1 – 2010 will herald the arrival of the first of a new generation of data management tools that will really make a difference.  Its not that the nerds have been slow to do their job, but that marketers failed to get their brief in on time and the direction that the treadmill has taken ever since was dictated by the bean-counters who beat us to the draw.  However, the computer guys have hung around their new marketing mates for long enough now, the penny has dropped, they’re on the job and the potential of the great hardware that we have been developing in recent years will finally be realised with the emergence of a new kind of software that will bring us closer to the reality of delivering unique and compelling messages to individual customers rather than bludgeoning (and frequently pissing-off) broad segments.

I’m not one of those people who believes that there are aspects of marketing that cannot be measured.  I’m looking for a return on every dime my clients invest, which means I don’t get a lot of Xmas cards from the old PR school that seems to me to exist in a kind of mystical, non-accountable fug. This year I’m counting on the arrival of tools that will enable me and other marketers to more clearly understand the influence of every communications tool in our integrated strategies.

2 – This year we’ll see someone new step in and show us what “new media” is really all about. I despair at the failure of traditional media to respond to the opportunities (yes I did say opportunities!) presented by the arrival of on-line.  The paid for v. free debate continues, but we are still at the starting blocks as far as either option is concerned.  Steve Davies’ Skiddmark looks like a promising model, but there’s more out there and the race is on.  Hold on to your hats!

3 – Someone is about to get their act together and deliver a real user-driven experience that combines attractive programming, quality production and quality delivery. I have been very disappointed recently by a few mobile content providers.  Perform Group look as though they might be getting there, but where are the others?.  Let’s see who turns up for the party.

4 – Social networking will come into its own with the first of a new generation of communities driven by intuitive computing that more closely reflects the kind of judgements we all make about the people we mix with – another step closer to the deep and meaningful “Brandships” that have been at the heart of Full Effect Marketing for years.  I  don’t belive that FaceBook is a panacea.  I’m all for social networking (Its what my Brand Discovery programme is all about), but there are millions of businesses for whom the current social networking venues and resources don’t add up to anything, but a distraction from the real game.  Web 2.0 is a blunt instrument, but if you aren’t already involved you’ll not be ready to make the transition to WEb 3.0 which is where the real benefits will emerge.

2010 – new levels of accountability, relevant media, the content we want and real understanding of our customers. – Bring it on!

Categories: Brand promise · Full Effect · Full Efffect Marketing · Social marketing · Social networking · The Full Effect Company · Web 2.0 · Web 3.0 · brand · branding · brands · brandships · communications · community · data · data analysis · efficiency · integrated marketing · integration · media · on-line · on-line publishing · phil darby · promise · publishing

Passion in the workplace – the key to success!

Wednesday 18 November 2009 · Leave a Comment

I had a conversation last week with a woman who is a partner in a SME and during our chat she commented on her relationship with her business saying “This is just something I do to earn the money I need to do the things that I’m interested in”.  She didn’t recognise how signficant this comment was, against a backdrop of her company’s disappointing performance, but worse still, she seemed to think that this was a normal kind of relationship to have with your business.  It makes me wonder how many other businesses out there are failing because their management lack passion.

The thing is that while organisations like this may have managed to scrape by for the last twenty years, in the last two the rules have completely changed.  A business, wherever it is and whatever it does, that has ambled on with no real dynamic, for however many years, just isn’t going to survive in the new business environment – its that simple!  My argument has always been that success is a product of passion, which is why I have always emphasised the importance of harnessing internal marketing to build brand communities where all the stakeholders share the passion and are committed to delivering the brand’s promise.  This is the approach that has driven organisations like Southwest Airlines, Harley Davidson and others to great heights and it will make the difference between success and failure for many more.

Coincidentally my attention was drawn to a piece by Martyn Drake on B-Net today where he reports on the responses Bill Gates and Warren Buffett gave to questions from students at a CNBC event at Columbia University.  The questions, in essence amounted to “what is the secret to success in business?”  The two were consistent in their advice “Do what you would do if … the money meant nothing to you… You’ll have more fun and be more successful” and “Find a thing that you’re passionate about, and that you’re good at”.

Personally, I don’t know how you get to start a business that doesn’t hold some interest for you.  Neither do I understand how boards of large organisations appoint managers who aren’t passionate about what they do.  Surely this is a “no-brainer”?  But if you have any doubt about why this is so Martyn sums it up in three advantages that passion for your business brings and I can think of many more.

Categories: Bill Gates · Bnet · Full Effect · Full Efffect Marketing · The Full Effect Company · Warren Buffett · brand · brand development · branding · brands · marketing · passion · phil darby

Branding – This is it!

Monday 16 November 2009 · Leave a Comment

I have to admit I was more curious than excited about the idea of taking my daughter to see the Michael Jackson movie “This Is It” yesterday but, on a number of levels, I’m so glad I did.

As a musician I was blown away by the quality of the talent that he had gathered around him for this project, as a project manager I was fascinated to see how a project so complex was manged, as someone who has heard Jackson’s music for what seems like most of my life it was fascinating to gain a glimpse of what can only be described as the genius of the man and as a human being maybe I also came  little closer to understanding the phenomenon that was Michael Jackson.  Job done I guess as far as the film makers are concerned.

If one thing stands out in this movie for me, it’s the absolute minute attention this guy gave to every detail, which underlines one of my long-held beliefs, that one man’s attention to detail is another man’s half-arsed attempt.  This is extreme!  I also realised that however hard I might try, I will never appreciate how Jackson’s mind worked.  For example, he appeared to carry around a recording of digital accuracy of everything he had ever done in his mind and more impressive still, he clearly possessed a clarity of hearing and interpretation that in my experience, even with musicians, was unique.  This was highlighted in a conversation he had with his musical director Michael Bearden (himself no small deal) when they were sketching out the intro for one of the numbers in the show.  “How do you want this to sound?” he asked.  “I want it to sound just like the record” replied Jackson matter-of-factly.  “But MJ, we don’t hear it like you do, tell me how we should play it”.  This also hinted at some of the frustrations mere mortals should expect when working with genius, as well as explaining the utter respect the musicians, technicians and managers around him clearly held for the guy.

If this event had made it to the stage it would have been the greatest stage show ever staged in the name of music, there can be no doubt of that.  In raising this movie from the ashes, the producers have performed a “save” of monumental significance and possibly even given us something of value that we wouldn’t have had if things had gone to plan.

There’s no doubt in my mind that freak, weirdo, genius, messiah or just plain nutter, we are unlikely ever to see another musician/performer like Michael Jackson and that’s what a truly great brand is all about.  Love ‘em or hate ‘em, great brands stand out and that’s the point.  Its their differences that forge the impenetrable bonds with sections of society that are valuable beyond the appreciation of many businesses.  Worldwide Jackson’s followers are as devoted as human emotions will allow – in my Full Effect Marketing terminology a real “brandship” – and this movie can only strengthen this bond and extend the Jackson brand community still further.

Categories: Big Idea · Brand Discovery · Brand Model · Brand promise · Full Effect · Full Efffect Marketing · The Full Effect Company · This is it · brand · brand character · brand development · brand name · branding · brands · phil darby